At Bilqees Rugs Collection, we value your satisfaction and strive to deliver only the finest quality handmade rugs. Each product is carefully inspected before dispatch, but if you face any issue, please review our refund policy below.
Eligibility for Refund
- Refunds are applicable only if the product is defective, damaged during transit, or incorrect compared to your original order.
- To be eligible, you must notify us within 7 days of receiving your order.
- Requests made after 7 days from delivery will not be accepted.
Non-Refundable Items
The following items cannot be refunded or returned unless damaged or defective upon delivery:
- Custom-made or personalized rugs
- Made-to-order designs or special sizes
- Clearance or discounted sale items
Please verify all details before confirming your order.
Refund Process
- To request a refund, please contact our support team at
📧 bilqeesrugscollection@gmail.com
📞 +91-9305364039
Include your order number and clear photographs of the product showing the issue. - Once your request is reviewed and approved, you will receive return shipping instructions.
- After we receive and inspect the returned item, your refund will be processed to your original payment method within 7–10 business days.
Return Shipping Costs
- If the return is due to an error on our part (wrong or defective product), we will bear the return shipping cost.
- For other approved returns, the customer must cover shipping charges.
Condition of Returned Products
To qualify for a refund, returned products must be:
- Unused, unwashed, and undamaged
- Returned in their original packaging with all tags intact
- Accompanied by the purchase invoice or proof of order
Contact Us
For any refund or return-related queries, please contact:
Bilqees Rugs Collection
📧 bilqeesrugscollection@gmail.com
📞 +91-9305364039
🌐 https://bilqeesrugscollection.com
